Shipping
Do you offer shipping worldwide?
Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you’d like to verify if we can ship to your address, please email us at valendrixx@gmail.com or send us a message on our social media pages.
How much does shipping cost?
It's completely free. We like to make things as simple and as upfront as possible without any extra fees for our customers, just the way we like it ourselves.
What are the delivery times to my location?
- United States: 5-8 business days
- Canada: 5-10 business days
- United Kingdom: 5-8 business days
- Europe: 5-10 business days
- Australia: 5-10 business days
- New Zealand: 5-12 business days
Other countries: 10-20 business days.
How long is the processing time?
Orders are processed and shipped out within 1-2 business days (Monday - Friday). We do not ship out on Sundays. In peak periods please allow for up to 3 business days for dispatch.
Where can I find my tracking number?
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll gladly assist you. For more information, please send us an email at valendrixx@gmail.com
Can I change the shipping address for my order?
Valendrix is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order. If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.
I think my package might be stolen/lost in transit, what do I do?
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbours in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. E-mail us at valendrixx@gmail.com with the reply of your local courier so that we can assist you further.
Valendrix is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. For your own peace of mind, we recommend opting for the expedited and insured shipping methods which include a free replacement for stolen parcels.
Contact Us:
valendrixx@gmail.com